Customer Service

There are Minimum Orders for different brands and products – for all orders freight is additional

Payment Terms

If you do not hold an account with EBD Ltd then payment is required on a pro forma invoice prior to the first order being dispatched. EBD Ltd accepts payment by cheque or direct credit to our bank account. If you do not have an account an invoice will be emailed to you and you will be expected to make payment on this before the goods are dispatched. Please note that stock on pro forma invoices is not secured until payment so please pay proformas as soon as you receive them.

Delivery

All deliveries must be to a physical address we will not deliver to a Post Office box or any address in which we deem suspicious. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Freight costs for countries outside of NZ will be quoted at time of order.

We aim to dispatch orders within 48 hours of receipt as long as all items are available in stock.

Returns

Within 10 days of delivery, you may return any item you purchase in new condition with original packaging for a credit. We’ll also pay the return shipping cost if the return is a result of our error. We’ll notify you via e-mail of your credit once we’ve received and processed the returned item. You can expect a credit by the end of the month in which we receive your return. This amount will remain a credit on your account unless a refund payment is requested.

Should the product be received damaged, or if you discover any defects in your product, please contact us within 10 days providing an image of the damaged product. We will only be able to provide a credit or replacement if photographic evidence of the damage is provided.

Privacy

Your privacy is very important to us:
• we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number (“Personal Information”) without your knowledge and permission;
• we will not disclose your Personal Information to third parties unless you have authorized us to do so;
• we will take reasonable steps to protect the security of the Personal Information we collect from you.

Your Personal Information

When you place an order EBD Ltd will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, Paypal etc. in order to process your order.

We use cookies

Cookies allow EBD Ltd to remember you. If we didn’t use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including EBD Ltd, require cookies to process your orders.

Trends, Tracking and Sharing Information

EBD Ltd uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor’s sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.

Security

EBD Ltd uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession.

Links

Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.

Note: We are a wholesale company and do not supply directly to the public.